Privacy Policy

Last Updated: January 23, 2026

At Sustainers Health Care, we are committed to protecting the privacy and dignity of our clients, their families, and our website visitors. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or use our services.

1. Information We Collect

To provide exceptional home care, we may collect the following types of information:

Personal Identifiers: Name, email address, phone number, and mailing address provided via contact forms.
Health & Care Information: Details regarding care needs or preferences submitted through our "Start Your Path" assessment or consultation requests.
Usage Data: IP addresses, browser types, and cookies to help us improve your experience on our website.

2. How We Use Your Information

We use the information collected to:

Match you with the best caregiver for your specific needs.
Provide support and guidance through the home care process.
Respond to your inquiries and schedule consultations in Westerville and surrounding areas.
Send relevant updates, newsletters, or information regarding your services.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We only share your data with:

Internal Staff: Our care coordinators and nurses to develop your personalized care plan.
Service Providers: Trusted partners who assist in operating our website or conducting our business, so long as those parties agree to keep this information confidential.
Legal Requirements: If required by law to comply with a judicial proceeding or court order.

4. Security of Your Data

We implement a variety of security measures to maintain the safety of your personal information. This includes encrypted data transmission (SSL) and secure internal databases accessible only by authorized personnel with special access rights.

5. Your Rights & Choices

You have the right to:

Access: Request a copy of the personal information we hold about you.
Update: Correct any inaccuracies in your contact or health information.
Opt-Out: Unsubscribe from our marketing communications at any time via the "unsubscribe" link in our emails.

6. Cookies

Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though some features of the site may not function properly as a result.

7. Changes to This Policy

Sustainers Health Care reserves the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new policy on this page with an updated "Last Updated" date.